The quickest way to reach Oriolecroft is by email. Our customer service email is available 24/7, and we reply to every message.

To help us answer quickly

• Your order number (it starts with # and is in your confirmation email).
• The name of the tray design you are asking about.
• For a damaged or misprinted tray, one or two clear photos.

Returns

Please email us before sending a tray back. We will confirm the steps and the return address, which is our registered company address shown below. The details are on our Refund Policy page.

Registered address

ACCORD GROUP (HONG KONG) HOLDINGS LIMITED
UNIT A, 16/F., SUCCESS COMM BLDG.,
245-261 HENNESSY ROAD,
WANCHAI
HK

This is our registered office. It is not open to visitors and cannot accept collections.

Before you write

Our FAQ covers sizing, care, shipping and returns, and the Shipping Policy lists every delivery time.