You have 30 days from delivery to decide a tray belongs somewhere else. Email us first, send it back to our registered address, and we will refund you once it arrives.

How to send a tray back

1. Email info@oriolecroft.com within 30 days of delivery with your order number and which tray you would like to return. A quick line on why helps us improve, but it is optional.
2. We reply with confirmation and the return address, which is our registered company address shown below. Please wait for our reply before posting, so the parcel can be matched to your order.
3. Pack the tray in its original packaging, or something equally protective, and send it with a tracked service. Keep your receipt of postage.
4. When the tray reaches us we check it and issue your refund, then send you an email to say it is done.

Where returns go

All returns are sent to our registered company address:

Condition

We accept trays that are unused, clean and free from scratches, stains or water marks, with the original packaging where possible. If a tray comes back used or damaged by handling, we may reduce the refund to reflect the damage, and we will explain why before doing so.

Refund timing and amount

Refunds go back to the card or wallet you paid with, usually within 5 business days of the tray arriving with us. Your bank may take a few more days to show it. We refund the price of the tray. Original shipping charges are refunded only when the return is due to our mistake. Return postage for a change-of-mind return is paid by you.

Damaged, faulty or wrong trays

If your tray arrives cracked, chipped, misprinted, or is not the design you ordered, email us within 30 days of delivery with your order number and a photo or two. We will send a replacement or refund you in full, including shipping, and in most cases you will not need to send anything back.

Exchanges

The quickest way to swap designs is to return the first tray for a refund and place a new order for the one you prefer. If you would rather we arrange it, just say so in your email.

Gifts

If the tray was a gift, the person who received it can email us with the order number. We will refund the original purchaser, or issue store credit to the recipient if the purchaser agrees.

Your legal rights

This policy is in addition to any rights you have under consumer law in your country or state. If you have any question about a return, our customer service email is available 24/7 at info@oriolecroft.com.