FAQ
Frequently Asked Questions
Last updated November 12, 2025
The questions hosts ask us most, about size, care, shipping and returns. Tap a question to open the answer.
About the trays
How big is the tray?
About 18 x 12 inches across the top, with a low raised rim of roughly 1.5 inches and a cut-out handle in each short end. The Size Guide shows what fits on it.
What is it made of?
It is a wooden tray. The artwork is printed on the flat top surface and sealed under a smooth protective coating, and the rim and handles show natural wood grain.
Who designs the artwork?
We do. Every one of the 21 designs was painted for Oriolecroft and is not sold by anyone else.
Can I put food straight on the print?
For crumbly, oily or wet foods, set them on a plate, a board or a sheet of parchment on the tray. That keeps the printed surface looking fresh for years.
Is it heat resistant?
Not for hot pans. Use a trivet or folded cloth under anything straight from the oven or stove, and keep the tray away from open flames and radiators.
Can I use it outdoors?
Yes, for a meal or an evening on the porch. Just bring it in afterward rather than leaving it out in rain or strong sun.
Care
How do I clean it?
Wipe with a soft damp cloth, with a drop of mild dish soap if needed, then dry it right away with a towel.
Is it dishwasher safe?
No. The dishwasher's heat and long soak would damage the wood and the sealed print. Please do not soak or submerge it either.
What about spills?
Wipe them up promptly, especially red wine, coffee and citrus juice, and the tray will stay spotless.
Orders and shipping
How much is shipping?
A flat $7.99 per order, and free on orders of $100 or more. Two trays together qualify for free shipping.
How quickly will it arrive?
We pack orders in 1-3 business days. US delivery then takes 5-9 business days, and international delivery 10-20 business days. Every parcel is tracked.
Do you ship outside the US?
Yes, worldwide. Import duties or taxes, if any, are paid by the recipient.
Can I change my order?
Email info@oriolecroft.com as soon as you can. If the tray has not been packed yet, we are happy to switch the design or correct the address.
Can I send it as a gift?
Of course. Put the recipient's address at checkout. Our packing slips never show a price.
Returns and help
What is your return policy?
You have 30 days from delivery. Email us first, then send the tray to our registered company address, and we refund once it arrives. Full details are on the Refund Policy page.
My tray arrived damaged. What now?
Send us your order number and a photo within 30 days, and we will replace or refund it. There is usually no need to return the damaged one.
How do I reach you?
Write to info@oriolecroft.com. Our customer service email is available 24/7, and we answer every message.
Company details
ACCORD GROUP (HONG KONG) HOLDINGS LIMITED
UNIT A, 16/F., SUCCESS COMM BLDG.,
245-261 HENNESSY ROAD,
WANCHAI
HK
Email: info@oriolecroft.com. Our customer service email is available 24/7.
Oriolecroft is a trademark owned and operated by ACCORD GROUP (HONG KONG) HOLDINGS LIMITED.
Last updated November 12, 2025